Support
Get in touch
Email support@heyshima.com and a person will read it. Tell us what you were doing, what you expected, and your device if it's a bug. Inside the app, Settings → Report a bug / request a feature sends the same message with the details already filled in.
HeyShima Pro, billing, and refunds
Pro is bought through Apple and billed to your Apple account, so Apple holds the receipt.
- Cancel or change a subscription: on your iPhone, Settings → your name → Subscriptions → HeyShima. Cancelling stops the next renewal; you keep Pro until the current period ends. In the app, Settings → Manage subscription opens the same page.
- Free trial: cancel at least 24 hours before the trial ends and you won't be charged.
- Refunds: Apple decides these, not us. Ask at reportaproblem.apple.com, signed in with the Apple account that made the purchase.
- Pro missing on a new phone: sign in to the same HeyShima account, then Settings → Restore purchases. It has to be the same Apple ID that bought Pro.
Your account
- Change your display name, email, or password: Settings → Change account details.
- Delete your account: Settings → Change account details → Delete account. This removes your account and everything synced to it, straight away and for good. It doesn't cancel a Pro subscription; do that in your Apple settings first.
- Start the course over: Settings → Change account details → Reset progress (or Settings → Reset progress if you're not signed in). Your account stays.
- Forgot your password: tap Log In, then "Forgot password?", and we'll email you a code.
Your data
What we keep and why is in the Privacy Policy. For a data request, write to privacy@heyshima.com.
Something else
Content mistakes, a reading you think is wrong, a lesson that didn't make sense: we want to hear it. Same address, support@heyshima.com.